Frequently asked questions

(a) You simply click on a ‘Book’ button anywhere on our website & fill out the form. 

(b) To secure a booking:you must pay us (or our authorised travel agent) a deposit or  make full payment if the booking is made within 60 days of your “Retreat Start Date” (i.e. the day you are required to check-in to your hotel at the relevant retreat destination). 

(c) You are required to pay the full balance at least 60 days before the Retreat Start Date if you’ve only paid a deposit.

Note that when you submit your booking request, we will treat this as a ‘not-guaranteed’’ booking, at this point the booking is only provisional and is not confirmed. Your booking is accepted and becomes definite only from the date when we send you an e-mail with title ‘Booking Fully Confirmed’ to confirm that your booking has been confirmed. For bookings made via our website, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking. 

Please refer to the Flamingo Peel Retreat Booking Terms & Conditions (the “Booking Terms” for full details).

CARDS

We accept any card payment from Visa or Mastercard.

If you use Revolut Pay or we send you a payment link (e.g. if we ask you to pay an outstanding balance), then you can also use American Express. 

You can use debit card, credit card, pre-paid cards, Apple Pay, Google Pay or Revolut Pay.

CURRENCIES

The three currencies (our ‘Base Currencies’) we accept when you pay a deposit or purchase a retreat on our website are GPB, USD and EUR.* We may accept other currencies in our discretion. Please contact us to make a payment in any other currency than one of our Base Currencies as we may be able to arrange that for you. 

*Please note that a 2% buffer is added to all currency payments except GBP to account for the FX risk involved in covering payments to our suppliers, employees, and other contractors.

Please also contact us if you prefer to pay via bank transfer or a Revolut transfer in your own currency.

Just so you know: while we accept payments in multiple currencies to facilitate your purchases and make your jet-setter lifestyle a bit easier, we cannot control or predict any additional fees that may be charged by your card issuer, bank, or financial institution. This may include currency conversion fees, transaction fees, or other charges associated with processing payments in your local currency. So it’s always best to consult with your bank or card issuer to understand any potential additional costs you may incur when making a payment.

Flights are not included in our packages. Transportation to and from the airport at your destination may sometimes be included—be sure to check the relevant retreat page for details.

In order for a retreat to be guaranteed we require the minimum group size to have been met (typically six people). Once your retreat is confirmed by our team (that’s when you’ve received the ‘Booking Fully Confirmed‘ email), you can go ahead and book your flight.

For all destinations it’s a condition of your booking that you purchase flexible flight tickets as well as comprehensive travel & medical insurance.

We will confirm that a retreat is going ahead no later than 30 days prior to the date your retreat is due to start.

You can find this information on the applicable ‘Retreat’ page on our website, as the inclusions vary by retreat.

Our retreat pricing is generally based on either sharing a room with someone else or booking your own private room. In short, you can either (a) pair up with a friend and share a room, or (b) upgrade to have a room all to yourself.

Our Classic retreats typically feature premium accommodations (e.g., 4-star hotels or equivalent). However, during high season (e.g., summer), we may select a 3-star option to keep costs down.

Fancy retreats take it up a notch, placing you in 5-star hotels or similar accommodations with larger rooms and more luxurious amenities. But no matter which you choose, quality is our top priority—so you’re in for a treat! (See our FAQ for more on our standards.)

With Fancy retreats, you’ll receive full accommodation details—hotel name, room type, and more—as soon as your booking is confirmed (i.e., once you’ve received the ‘Booking Fully Confirmed’ email)..

For Classic retreats, we finalise your hotel closer to your travel date from a handpicked selection, ensuring affordability. You’ll be notified at least 20 days before your trip—often even earlier.

You can always expect a carefully selected and vetted hotel or other accommodation that is 4* rated (or equivalent) and/or a well-rated 3* hotel or other accommodation during high season (.e.g the summer months).  Plus, we have sent our best negotiators to each hotel and managed to get the best benefits, discounts, and offers for your stay. 

Please contact us so that we may add you to the waiting list for your preferred retreat.

We’ve designed our retreats so that they are suitable for all levels of play. We may indicate for individual retreats a minimum rating requirement.

Otherwise, our coaches will evaluate individual levels at the beginning of the first coaching session to optimise the groups’ coaching experience and assign each retreater a rating. Players will typically then be coached in groups according to their rating. In our experience, even if you are a total beginner, you will only need 1 hour of tuition to be able to enjoy padel at the amateur level.

If you are an advanced player with a rating of 5 and above (according to the LTA Padel Rating System), and you feel that you would benefit more from 1-on-1 coaching, then we are happy to arrange that for you at an extra cost.

Yes.

If our partner club is not walking distance from your hotel, we typically chauffeur you to the padel club and bring you back to the hotel. Refer to the relevant retreat page on our website for more information.

This depends on the specific retreat you are on but it typically includes:

Free use of facilities including changing and shower facilities, gym, and pool (facilities may vary across partner clubs)
Lunch at the padel club restaurant (Barcelona & Marrakesh only)
Water & drinks 
and lots of play!

Refer to the relevant ‘Retreat’ page on our website for more information.

In short, no. But we would really love it if you did! Why: (1) from our experience, getting to know your fellow retreaters has a great impact on your overall holiday experience, (2) we’ve carefully selected and tested the restaurants and bars for our planned outings; you really don’t want to miss out, and (3) it’s included in your package! Please do tell us in advance if you are not participating in any of our activities.

We have booked some of our favourite restaurants. The chef will put together a unique set menu for us (all tested by the FPR team). Refer to the relevant retreat website page for more information.

We are adamant about you meeting new people but not all flamingos have the same requirements so we’ve curated specific trips for those of you who just want to meet new friends (‘FRIENDS EDITION’) or are single and want to meet other single flamingos (‘SINGLES EDITION’). We also run ‘Special Editions’ from time to time to test out new retreat set-ups….

To cancel your retreat you must tell us in writing (via email and post) as soon as possible. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.

Please send any cancellation requests to the following:

By email to all of the following recipients:

FPRTeam@flamingopadel.com;

mani@flamingopadel.com;

maryam@flamingopadel.com

and by post:

LMSQUARE Ltd, 22 Nexus Court, Malvern Road, NW6 5AT, London, UK

Cancellation Fees

We are a small company and our suppliers often ask us to pay for all reservations in advance. If you decide to cancel, we will do our best to minimise losses arising out of your cancellation. if you cancel we will therefore charge you a termination fee which covers our administration costs and compensates us for the risk that we do not resell your retreat. The fee is based upon how long before your Retreat Start Date you tell us you want to cancel and is a percentage of the total price of your retreat.

The following applies to all our retreats:

Please refer to our Booking Terms for full details.

As a condition of your booking, you must have comprehensive travel and health insurance for the duration of your trip. The insurance must be put in place before the Retreat Start Date.

Our Booking Terms are set out in a separate document, and accepted by you when you book the retreat with us. It can also be downloaded from our website. The terms and conditions contained in our Booking Terms will at all times prevail over any information provided in this FAQ section, the Q&A section of the relevant destination on our website page and any other representation (in writing or orally) or document. Accordingly, in the event of any discrepancy or conflict, our Booking Terms will govern.

Please find our Booking Terms at flamingopadel.com/terms.