Frequently asked questions
How do I book a FPR retreat?
(a) You simply click on a ‘Book’ button anywhere on our website.
To secure a booking, a deposit must be paid to us or our authorised travel agent. The required deposit, along with any additional payments, will be confirmed at the time of booking. If you’re booking your retreat within 30 days (or 45 days for certain retreats) of the Retreat Start Date (i.e., the day you check in to your hotel or other accommodation), the full balance is due immediately. If a deposit has been paid, the remaining balance must be settled at least 30 days (or 45 days for some retreats) before the Retreat Start Date.
(b) You must pay the full amount due for your retreat if you book a retreat within 30 days (or 45 days for some retreats) of the Retreat Start Date. Please contact us if you are booking so close to a retreat date!
Note that when you submit your booking request, we will treat this as a ‘not-guaranteed’’ booking, at this point the booking is only provisional and is not confirmed. Your booking is accepted and becomes definite only from the date when we send you an e-mail to confirm that your ‘on request’ booking has been confirmed. For bookings made via our website, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking.
Please refer to the Flamingo Padel Retreat Booking Terms & Conditions (the “Booking Terms” for full details).
Can I pay in my own currency and what cards can I use?
CARDS
We accept any card payment from Visa or Mastercard.
If you use Revolut Pay or we send you a payment link (e.g. if we ask you to pay an outstanding balance), then you can also use American Express.
You can use debit card, credit card, pre-paid cards, Apple Pay, Google Pay or Revolut Pay.
CURRENCIES
The three currencies (our ‘Base Currencies’) we accept when you pay a deposit or purchase a retreat on our website are GPB, USD and EUR. But generally, we accept payments in up to 30 currencies. Please contact us to make a payment in any other currency than one of our Base Currencies as we may be able to arrange that for you.
Please also contact us if you prefer to pay via bank transfer or a Revolut transfer in your own currency.
Just so you know: while we accept payments in multiple currencies to facilitate your purchases and make your jet-setter lifestyle a bit easier, we cannot control or predict any additional fees that may be charged by your card issuer, bank, or financial institution. This may include currency conversion fees, transaction fees, or other charges associated with processing payments in your local currency. So it’s always best to consult with your bank or card issuer to understand any potential additional costs you may incur when making a payment.
Are flights and transport from and to the airport included in the package price?
Flights are not included in our packages. Transportation to and from the airport at your destination may sometimes be included—be sure to check the relevant retreat page for details.
How do we guarantee our retreats & When should I book my flight?
In order for a retreat to be guaranteed we require the minimum group size to have been met (typically six people). Once your retreat is confirmed by our team, you can go ahead and book your flight.
For all destinations we strongly recommend that you purchase flexible flight tickets as well as travel insurance in the event you need to amend or cancel your flight tickets.
We will confirm that a retreat is going ahead no later than 30 days prior to the date your retreat is due to start.
What’s included in your retreat?
You can find this information on the applicable ‘Retreat’ page on our website, as the inclusions vary by retreat.
Do I have to share a room and what if I want to upgrade to a room just for me?
Our retreat pricing is generally based on either sharing a room with someone else or booking your own private room. In short, you can either (a) pair up with a friend and share a room, or (b) upgrade to have a room all to yourself.
What’s the difference between a ‘Classic’ and a ‘Fancy’ Flamingo retreat category?
We heard what solo travellers were saying and rolled out two types of Flamingo retreats: ‘Classic’ and ‘Fancy’. The Classic ones are still premium but more wallet-friendly, especially if you’re not into sharing rooms.
What standard should I expect from a Classic Flamingo Retreat?
You can always expect a carefully selected and vetted hotel or other accommodation that is at at least 4* rated (or equivalent). Plus, we have sent our best negotiators to each hotel and managed to get the best benefits, discounts, and offers for your stay.
What if it’s sold out?
Please contact us so that we may add you to the waiting list for your preferred retreat.
What if I’m a beginner or I’ve never played padel before?
We’ve designed our retreats so that they are suitable for all levels of play – although our focus is on beginners and mid-level players. Our coaches will evaluate individual levels at the beginning of the first coaching session to optimise the groups’ coaching experience and assign each retreater a rating. Players will typically then be coached in groups according to their rating. In our experience, even if you are a total beginner, you will only need 1 hour of tuition to be able to enjoy padel at the amateur level.
What if I’m an advanced player?
If you are an advanced player with a rating of 5 and above (according to the LTA Padel Rating System), and you feel that you would benefit more from 1-on-1 coaching, then we are happy to arrange that for you at an extra cost.
How do I get to the padel club?
If our partner club is not walking distance from your hotel, we typically chauffeur you to the padel club and bring you back to the hotel. Refer to the relevant retreat page on our website for more information.
What’s included at the Padel club?
This depends on the specific retreat you are on but it typically includes:
Free use of facilities including changing and shower facilities, gym, and pool (facilities may vary across partner clubs)
Snacks
Lunch at the padel club restaurant (Barcelona & Marrakesh only)
Water & drinks
and lots of play!
Refer to the relevant ‘Retreat’ page on our website for more information.
Do I have to participate in all dinners, drinks and surprise activity/event organised by the FPR team?
In short, no. But we would really love it if you did! Why: (1) from our experience, getting to know your fellow retreaters has a great impact on your overall holiday experience, (2) we’ve carefully selected and tested the restaurants and bars for our planned outings; you really don’t want to miss out, and (3) it’s included in your package! Please do tell us in advance if you are not participating in any of our activities.
If applicable to my retreat, what’s typically included in the welcome and farewell dinners and other events you’ve organised?
We have booked some of our favourite restaurants. The chef will put together a unique set menu for us (all tested by the FPR team). Refer to the relevant retreat website page for more information.
What are 'Friends & Singles Editions’ about?
We are adamant about you meeting new people but not all flamingos have the same requirements so we’ve curated specific trips for those of you who just want to meet new friends (‘FRIENDS EDITION’) or are single and want to meet other single flamingos (‘SINGLES EDITION’). We also run ‘Special Editions’ from time to time to test out new retreat set-ups….
What is your cancellation policy?
To cancel your retreat you must tell us in writing (email or by post) as soon as possible. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.
Please send any cancellation requests to the following:
If by email to all of the following recipients:
FPRTeam@flamingopadel.com;
mani@flamingopadel.com;
maryam@flamingopadel.com
If by post:
LMSQUARE Ltd, 22 Nexus Court, Malvern Road, NW6 5AT, London, UK
Cancellation Fees
We are a small company and our suppliers often ask us to pay for all reservations in advance. If you decide to cancel, we will do our best to minimise losses arising out of your cancellation. if you cancel we will therefore charge you a termination fee which covers our administration costs and compensates us for the risk that we do not resell your retreat. The fee is based upon how long before your Retreat Start Date you tell us you want to cancel and is a percentage of the total price of your retreat.
The following applies to:
Retreats in Morocco
Period before your Retreat Start Date within which notice of cancellation is received by us in writing | Cancellation charge as a % of total booking price* |
46 days or more | Loss of deposit (at this point, you will only have paid a deposit amount & not the full booking price) |
45 – 31 days | 70% |
Less than 30 days | 100% |
Retreats in Spain & Sweden
Period before your Retreat Start Date within which notice of cancellation is received by us in writing | Cancellation charge as a % of total booking price* |
31 days or more | Loss of deposit (at this point, you will only have paid a deposit amount & not the full booking price) |
30 – 26 days | 70% |
25 – 21 days | 90% |
Less than 20 days | 100% |
Please refer to our Booking Terms for full details.
Do I need travel insurance?
We require our guests to secure adequate travel insurance (including health insurance) before travelling to our retreats.
Are these the terms and conditions applicable to my FPR retreat?
Our Booking Terms are set out in a separate document, and accepted by you when you book the retreat with us. It can also be downloaded from our website. The terms and conditions contained in our Booking Terms will at all times prevail over any information provided in this FAQ section, the Q&A section of the relevant destination on our website page and any other representation (in writing or orally) or document. Accordingly, in the event of any discrepancy or conflict, our Booking Terms will govern.
Please find our Booking Terms at flamingopadel.com/terms.
